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Experience level:

  • Intermediate

Work Location:

  • Chandler, AZ

Division/Department:

  • Manufacturing

Full-time

Nonexempt

This position requires travel to customer locations.

Essential Duties and Responsibilities:

  • Perform complete system installations at customer locations.
  • Provide professional on-site customer support by maintaining daily communications with both Axus Technology management and clientele to ensure efficient problem resolution and proper follow-up.
  • Maintain new products and legacy systems including calibrations, troubleshooting, routine maintenance, and repair.
  • Provide manufacturing support in the assembly and troubleshooting of complex semiconductor equipment and subassemblies with limited or no supervision when not supporting our customers in the field.
  • Some administrative duties include but are not limited to ordering repair parts and managing inventory, maintaining daily activity logs, and providing thorough field service reports.
  • Maintain assigned tools and test equipment calibrations to ensure accurate and consistent system operation in the field and at Axus Technology.
  • Duties also include taking a leadership role and working to continuously improve communication and documented processes.

Required Skills:

  • Must possess a broad working knowledge of Electrical Theory and principles, and the ability to interpret and apply this knowledge during day-to-day activities. This includes the ability to read blueprints and electrical schematics.
  • Must have the ability to setup/troubleshoot complex capital equipment and use a variety of diagnostic tools such as multi-meters and other measurement devices on a regular basis.
  • Must possess strong verbal and written communication skills while working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • Must be able to work under pressure and meet deadlines. This includes managing multiple projects and meeting time sensitive objectives with minimal or no supervision.
  • Must be able to lift and carry a toolbox that can weigh up to 50 lbs.
  • Compliance with all company policies and procedures will be required to promote a safe and efficient work environment including adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.
  • Must be able to maintain regular and punctual attendance consistent with our company policy.

Education:

  • One to two years of hands-on technical experience or equivalent technical training related to the semiconductor industry.
  • One to two years of post-secondary education or equivalent military experience relevant to the position